Shipping & Delivery Policy

Shipping & Delivery Policy

We know you’ll be excited to receive your ibody NEW ZEALAND products as soon as possible.

Once we receive your order it will be processed by our logistics team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded). Orders received after 2pm will be processed the following morning. Once your order has been processed and has been dispatched, you will receive a tracking number via email.

Please ensure you double check your address before confirming your order at checkout, as addresses cannot be changed after this.

A signature is not required by default for all orders. Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, ibody NEW ZEALAND will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.

If you’re concerned about the whereabouts of your parcel, please first contact the concerned courier service. You will need to quote your tracking number.

See your country below to see when you can expect them.

The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.

NEW ZEALAND

  • FREE shipping per order up to 1.5 KG.
  • If order is between 1.5 KG and 25 KG, reasonable rate per tier is applied.
  • If order is more than 25 KG, please contact us for more customised arrangement.

We aim to deliver your order within 1-2 business days. Rural deliveries may take an additional 1-2 days.

AUSTRALIA

  • If order is up to 0.300 KG, $10 shipping rate is applied
  • If order is between 0.300 KG and 2 KG, reasonable rate per tier is applied.
  • If order is more than 2 KG, please contact us for more customised arrangement.


We aim to deliver your order within 3-6 business days to all metro areas. Rural deliveries may take an additional 1-2 days.

United Kingdom, Canada, United States

  • If order is up to 0.300 KG, $20 shipping rate is applied
  • If order is between 0.300 KG and 2 KG, reasonable rate per tier is applied.
  • If order is more than 2 KG, please contact us for more customised arrangement.

We aim to deliver your order within 6-13 business days. Rural deliveries may take an additional 1-2 business days. Duties & taxes may apply *.

REST OF WORLD

  • If order is up to 0.300 KG, $25 shipping rate is applied
  • If order is between 0.300 KG and 2 KG, reasonable rate per tier is applied.
  • If order is more than 2 KG, please contact us for more customised arrangement.

We aim to deliver your order within 6-13 business days. Rural deliveries may take an additional 1-2 business days. Duties & taxes may apply *.

DUTIES AND TAXES

  • New Zealand and Australian orders will not attract import or customs duties.
    • For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please double check on this before making any order.

Remark: Please be aware there are currently global shipping delays due to COVID-19.

Any questions? Email us at contact@ibodynz.com and we will do our best to help.